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Clearbook Clinics logo with interlaced silver and gold C letters.

TERMS AND CONDITIONS

Last updated: 07/03/2026

 

AGREEMENT TO OUR LEGAL TERMS

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ClearBook Clinics (“we”, “us”, or “our”), operates as an independent service provider based in the United Kingdom.

 

We operate the website www.clearbookclinics.com (the “Site”), along with any related products, services, communications, demonstrations, or platforms that reference these Legal Terms (collectively, the “Services”).

 

ClearBook Clinics provides customised administrative automation systems for aesthetic, medical, dental, wellness, and beauty clinics. Our services are designed to help clinics organise incoming enquiries, streamline repetitive communication, support booking workflows, and improve enquiry tracking while keeping clinic staff in control of client communication and oversight.

 

ClearBook Clinics does not provide medical advice, diagnosis, treatment recommendations, emergency support, or clinical decision-making services. Clinics remain solely responsible for all clinical decisions, client communication, treatment suitability, and regulatory compliance.

 

You can contact us at:

 

Email: info@clearbookclinics.com

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By accessing or using our Services, you confirm that you have read, understood, and agreed to be bound by these Legal Terms. If you do not agree with these Legal Terms, you must discontinue use of the Services immediately.

 

We reserve the right to modify or update these Legal Terms at any time.

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Updated versions will be posted on this page with a revised “Last updated” date. Continued use of the Services following any updates constitutes acceptance of those changes.

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1. OUR SERVICES

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The information provided through our Services is intended for general business and informational purposes only.

 

Our Services are administrative workflow tools designed to assist clinics with communication handling, enquiry organisation, booking support, and escalation workflows.

 

The Services are not intended to replace professional judgement, medical systems, emergency support, or regulatory compliance obligations.

 

Users accessing the Services from outside the United Kingdom do so at their own initiative and are responsible for compliance with any applicable local laws.

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2. INTELLECTUAL PROPERTY RIGHTS

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All intellectual property rights in the Services, including but not limited to software, workflows, branding, logos, graphics, website content, designs, text, demonstrations, and related materials are owned by or licensed to ClearBook Clinics.

 

You may not copy, reproduce, distribute, modify, republish, sell, or commercially exploit any part of the Services without our prior written permission.

 

Any unauthorised use of our intellectual property may result in termination of access to the Services and potential legal action.

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3. USER REPRESENTATIONS

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By using the Services, you represent and warrant that:

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  • You have the legal capacity to agree to these Legal Terms,

  • You will use the Services only for lawful purposes,

  • You will not misuse, interfere with, or attempt to gain unauthorised access to the Services,

  • Any information you provide to us is accurate and complete.

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4. PURCHASES AND PAYMENT

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Any services purchased from ClearBook Clinics are subject to separate written agreements, onboarding documentation, invoices, and service terms provided directly to the client.

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Pricing, payment schedules, service scope, support periods, and refund eligibility are governed by those separate agreements and not solely by these website Legal Terms.

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Pricing, currencies, payment methods, and invoicing arrangements may vary depending on the client’s location, selected services, and agreed commercial terms.

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5. PROHIBITED ACTIVITIES

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You agree not to:

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  • Use the Services for unlawful purposes,

  • Attempt to gain unauthorised access to the Services or connected systems,

  • Interfere with the security or operation of the Services,

  • Copy, reproduce, or redistribute content from the Services without permission,

  • Misrepresent your identity or affiliation,

  • Upload malicious code, spam, or harmful material,

  • Use the Services in a way that could damage our reputation or operations,

  • Use the Services to advertise or promote unrelated third-party products or services without permission.

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6. THIRD-PARTY SERVICES

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Our Services may integrate with or reference third-party platforms including, but not limited to, Instagram, Facebook Messenger, ManyChat, Google Workspace products, booking systems, and other third-party software providers.

 

We are not responsible for the availability, functionality, policies, or actions of third-party services.

 

Use of third-party platforms remains subject to their own terms and policies.

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7. PRIVACY POLICY

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We care about data privacy and security. Please review our Privacy Notice, which explains how we collect, use, and store information.

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By using the Services, you agree to the terms outlined within our Privacy Notice.

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8. COPYRIGHT INFRINGEMENTS

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We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately notify us using the contact information provided below (a “Notification”).

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To be effective, the Notification must include:

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  • A physical or digital signature of a person authorised to act on behalf of the owner of the intellectual property,

  • Identification of the copyrighted work claimed to have been infringed,

  • Identification of the material claimed to be infringing and where it is located on the Services,

  • Your contact information, including your address and email address,

  • A statement that you have a good-faith belief that use of the material in the manner complained of is not authorised by the copyright owner, and

  • A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorised to act on behalf of the owner.

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Please send all Notifications to: info@clearbookclinics.com

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9. TERM AND TERMINATION

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We reserve the right to suspend, restrict, or terminate access to the Services at our discretion where we reasonably believe a user has violated these Legal Terms or applicable laws.

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10. MODIFICATIONS AND INTERRUPTIONS

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We reserve the right to modify, suspend, or discontinue any part of the Services at any time without notice.

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We do not guarantee uninterrupted availability of the Services and are not liable for temporary outages, interruptions, maintenance, delays, or technical failures.

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11. GOVERNING LAW

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These Legal Terms are governed by and interpreted in accordance with the laws of England and Wales.

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12. DISPUTE RESOLUTION

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The parties agree to first attempt to resolve disputes informally and in good faith.

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Any disputes arising in connection with these Legal Terms shall be subject to the jurisdiction of the courts of England and Wales.

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Class Action Waiver: To the fullest extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted solely on an individual basis and not in a class, consolidated, or representative action.

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13. DISCLAIMER

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The Services are provided on an “AS IS” and “AS AVAILABLE” basis.

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While we aim to provide accurate and reliable Services, we do not guarantee:

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  • uninterrupted availability,

  • error-free operation,

  • specific commercial results,

  • revenue increases,

  • lead conversion rates,

  • booking outcomes,

  • or uninterrupted third-party platform functionality.

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Clinics remain responsible for reviewing and overseeing all communication, bookings, treatment information, and escalation procedures.

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14. LIMITATION OF LIABILITY

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To the fullest extent permitted by law, ClearBook Clinics shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from use of the Services.

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Our total liability for any claim relating to the Services shall not exceed the total amount paid to us by the client for the relevant Services giving rise to the claim.

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Any claim must be brought within six (6) months of the event giving rise to the claim.

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Nothing in these Legal Terms excludes liability that cannot legally be excluded under applicable law.

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For users accessing the Services from Australia or New Zealand, our liability is limited strictly to the resupply of the services or the cost of having the services supplied again, in accordance with the Australian Consumer Law and the New Zealand Consumer Guarantees Act.

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15. INDEMNIFICATION

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You agree to defend, indemnify, and hold harmless ClearBook Clinics from and against any claims, liabilities, damages, losses, or expenses arising from:

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  • your use of the Services,

  • your breach of these Legal Terms,

  • your violation of applicable laws or regulations,

  • or your misuse of third-party platforms connected to the Services.

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16. ELECTRONIC COMMUNICATIONS

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By contacting us electronically, you consent to receive electronic communications from us.

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You agree that electronic communications, notices, agreements, and records satisfy any legal requirement that such communications be in writing.

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17. MISCELLANEOUS

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These Legal Terms, together with any related agreements or policies referenced herein, constitute the entire agreement between you and us regarding the Services.

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If any provision of these Legal Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

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Our failure to enforce any right or provision under these Legal Terms shall not constitute a waiver of that right or provision.

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18. CONTACT US

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If you have any questions regarding these Legal Terms, you may contact us at: info@clearbookclinics.com

 

ClearBook Clinics
United Kingdom

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